DM
Dorcas M
1 reviews | Active since Jun 2026
21 Jul 2026, 09:42
Beyond Disappointed – Zero Follow-Up and Zero Solutions from CompCare
We are deeply disappointed and frustrated by the total lack of accountability from CompCare. Following up on previous issues has yielded absolutely no positive outcome—in fact, there has been virtually no meaningful follow-up from their team at all.
When you sign up for medical scheme cover, you expect basic communication and resolution when an issue or request is raised. Instead, we have been met with total silence and indifference. Leaving members in the dark with unresolved requests is completely unacceptable service.
Save yourself the headache and stress—seek a scheme that actually values its members and follows through on basic customer care. Absolutely appalling experience.
Helpful (0)
Replies (3)0
Replies (3)CompCare Medical Scheme's replyOfficial
21 Jul 2026, 12:12Dear Dorcas,
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. A consultant will be in touch with you.
Kind regards, the CompCare customer experience team
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. A consultant will be in touch with you.
Kind regards, the CompCare customer experience team
CompCare Medical Scheme's reply21 Jul 2026, 12:12
Official
Dear Dorcas,
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. A consultant will be in touch with you.
Kind regards, the CompCare customer experience team
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. A consultant will be in touch with you.
Kind regards, the CompCare customer experience team
DM
Dorcas M's updateReviewer Update
22 Jul 2026, 08:30Same reply all the time. All we want is our money back!!!
DM
Dorcas M's update22 Jul 2026, 08:30
Reviewer Update
Same reply all the time. All we want is our money back!!!
CompCare Medical Scheme's replyOfficial
22 Jul 2026, 10:33Dear Dorcas, we fully understand your frustration and have escalated your complaint to the escalation team.
CompCare Medical Scheme's reply22 Jul 2026, 10:33
Official
Dear Dorcas, we fully understand your frustration and have escalated your complaint to the escalation team.
