MM
Mamokete M

1 reviews | Active since Nov 2019

28 Nov 2019, 16:42

Bad service

I have never had a good experience with compcare since I joined the scheme last year. I thought after they gave my medical aid number to someone else and me not having medical aid for 8 months would mean changed service after they rectified that mistake. Aowa not with them, unless you're threatening to jump ship you'll never get good service. I requested a list of radiologists under their network, but to this day I have not received such information. When I renewed my medical aid this year, I got a response in a few minutes telling me I had not attached my proof of payment (which was attached to application form) but if I request a service I have to wait for the coming of the Messiah. I wouldn't recommend this scheme to anyone.

0
Replies (6)
CompCare Medical Scheme
CompCare Medical Scheme's reply29 Nov 2019, 09:58
Official
Dear Mamokete 

Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.

Kind regards

The CompCare Wellness Medical Scheme customer experience team

CompCare Medical Scheme
CompCare Medical Scheme's reply29 Nov 2019, 10:54
Official
Dear Mamokete

Our consultant has been trying to contact you on the number you have provided. Do you perhaps have an alternative number we can contact you on? 

Kind regards, the CompCare customer experience team. 
MM
Mamokete M's update29 Nov 2019, 18:08
Reviewer Update
Good day
Please contact ***

CompCare Medical Scheme
CompCare Medical Scheme's reply02 Dec 2019, 08:53
Official
Dear Mamokete,

We cannot see your contact details. Kindly send it to us via our inbox message system on our Facebook page:https://www.facebook.com/CompCareWellnessMedicalScheme/

Kind regards
The CompCare customer experience team
MM
Mamokete M's update02 Dec 2019, 10:43
Reviewer Update
I called in today.
I think I got a satisfactory response. I will be looking for radiologists under your network then they will be the ones calling in to check if iI still have funds.


CompCare Medical Scheme
CompCare Medical Scheme's reply02 Dec 2019, 11:21
Official
Dear Mamokete

Thank you for letting us know that you have received the response you have required. 

Kind regards
The CompCare customer experience team