Bad Service

I am deeply disappointed and frustrated by the manner in which my matters have been handled by CompCare. The delays, inconsistent information and lack of ownership from the call centre have been extremely concerning.

I app**** in May to add my newborn son to my medical aid, only to be informed four months later that the application could not be processed and that I must submit a new one. My son remains without medical cover, which is extremely concerning should he require medical attention.

I am also still disputing the rejection of my hospital bill based on the allegation that I failed to disclose my pregnancy. I maintain that I was unaware of the pregnancy at the time, and the scan dates support my position. I requested my call recordings in May and am still waiting for them.

I urgently request senior management intervention and a clear resolution to both matters. I have exhausted the normal channels and need someone with the authority to take ownership and resolve this matter urgently.