Bad service

I was a selfmed member in 2016 and resigned when I got retrenched, when I got back on my feet I joined compcare since it bought Selfmed. I thought my life would be so much easier since I got the best experience from Selfmed, only to get the baddest surprise of my life. I logged a call for activity on my app about a month and a half ago and to date they are still trying to resolve it. It's so frustrating not knowing what is happening with my medical aid. When I call to find out about my benefits, it's either they don't know or someone will call me back, how ridiculous.