Bad customer service

I am currently a compcare member, and monthly we receive our cashback from the scheme with Virgin Active as we comply with all the requirements.

The cashback payment for the month of may 2019, only my wife's payment was received. I called the customer care line and the lady informed me that the bio used the wrong code and that is why my payment, for the claim received on 15-05-2019, was rejected. She asked me to get the bio to resend the claim. I did this again and was informed that the claim was received on the 10-06-2019.

The claim was again rejected. I phoned the customer line again and was informed that the system found a duplicate submission. Even though I was told to do it again. The man then told me he would get his manager to look at this. I still have not heard anything since.

Today I phoned again to enquire, as I have already received my June cashback and we are already in July. The man on line wanted me to again ask the bio to resubmit or he wanted me to get the physical claim from the bio and then send an email!!?

When I asked him why I should do this as they have all the documents and the reclaim with the correct codes, he then cutt the phone off?

I have never had a default payment on my account and have comp**** with all the requirements, yet this is the way I get treated?

Our gym contract expires at the end of July and then we move over to a month to month. At this stage I am considering leaving compcare, because if this could happen once and after 2 months it is still not resolved, then this could happen again.