Atrocious Customer Service

Absolute atrocious customer service

Member reimbur*****ts, as per their turnaround times are to take a maximum of 14 days. I have not had one reimbur*****t that has taken less than 30 days. Absolute nightmare to get a reimbur*****t from them.

Latest member reimbur*****t is currently on more than 6 weeks without so much as a response.

This has been escalated to all of their departments. Furthermore, their Escalations Department, which has been adopted to deal with matters such as these disregards the concerns raised and does not even respond.

Constant follow ups every day and every week does not help. Calling them does not help either.

At a loss to think that in this day and age, with all platforms available to them to assist that no one can get back to me in more than 6 weeks!

I have been a client with Compcare for years - it is totally unacceptable.

If I could provide a 0 star rating I would - a 0 star rating is the responses I am getting.