As usual - must wait for a claim!!!

Completely disgusted in their service!! This is not the 1st time! I went to an appointment 14/12/2020 which I paid for after being told I can claim back from medical aid. I submitted all paper work on 03/01/2021. Gave it a week, still heard nothing back so I called and got told the claim is loaded and I need to wait a week for payment, which I did. I then called last week and they told me it has been escalated for payment. I called today only to be told it is not on the system!!! They gladly take my installments timelessly every month but when money is to be paid back it’s always a struggle!!!! I should not have to wait this long for money that is owed to me!! They don’t wait for money that is owed to them!!!