And here we go yet to begin

So with no resolution to my complaint that has been going on for over the month and my constant post on hello Peter I get a telephone call or immediately response to an email after my post they are after communication goes cold so just a quick background I am a chronic patient and they are particular medications for my particular chronic conditions that I am to obtain on the pmb benefit come care has changed their service provider for the scheme that I'm on and the service provider is now dis-chem so I've been going every month for the last 6 months and obtaining my medication paying uh short fall of closer to 600 Rand a month for this medication I love to months are doing it a realized that financially it is tough to do it on a constant but sadly medication is needed monthly so find myself in the financial fix every month nevertheless I contact this camp I'm making querys I get feedback then I go or revert to The Chronic departments at kumki spoken to a bin a Jane um this sharing governor and my list can go on no one is able to give feedback as to why instead I get an email from clear the communal email address with no signature at the bottom stating um invoice numbers and what was charged etc but no clarification as to why and link charged for medication I was not being charged for before I'm looking for a way forward I'm looking for common sense somebody to speak knowing how to answer a question unfortunately I can't say that why I'm getting I got an email from a sharing governor which simply says dear Miss so and so please find attach documentation for your attention I cannot open that documentation and I don't know what it's talk about short and sweet communication and giving your patient or customer the least amount of assistance it is becoming really frustrating now as it is up time for my next chronic medication to be purchased and I still have no reason as to why I have the Copa payments my first lot of communication Through The Chronic department I was told that there is no co-payments now I'm told there is I called in on Thursday hoping to get the resolved telephonically I was told by gentlemen I think he said his name was Roland told by Roland that uh I'm sorry I'm we are only junior's on the floor my manager Yana Lee will will deal with your query it's okay no problem can I please speak to to her oh no I'm sorry she's very busy since the beginning she's done oh no our phone lines locked at four it was five 2 f o u r itwas she won't be able to call you 2 days I've had no calls no communication and I'm expected to be a happy camper really come care they are people that need assistance don't wait for hello Peter posts before you respond do the jobs that you are getting paid to respond to patients give them the best service that you can give not this pathetic fushy eggs uses that you guys give not the petitic service that you render and then you think that you have a right to discriminate and make a patient's life more difficult come k you have people working in your chronic department that don't know what chronic diseases are education staff so that hopefully they can take that knowledge and be a help to people that call into your call center alternatively a little bit be a one man band and then we understand why the customer service had Compares as pathetic together it is