Always the same issue.

I`m not sure what else I need to do in order to get re-imbursed for money paid to Doctor on the 26th of Jan. When I submitted the claim I clearly stipulated on there that member is to get re-imbursed not Doctor and guess what... once again the payment has been made to the Doctor. After sending three emails to Compcare I get a reply stating the obvious and not actually resolving the issue.

Why must I always have to resort to complaint on Hellopeter before anything gets sorted? So sick and tired of this service!