AS
Andre S
1 reviews | Active since Mar 2009
29 Jul 2015, 15:53
Admission quarrel at Hospital
On the 29 th July our GP diagnosed my wife with pneumonia and admitted her to Mooimed Hospital in Potchefstroom. When the lady at Mooimed phone in for authorisation , the callcentre clerk at Compcare Authorisations demanded to speak to my wife , asking het questions like , what medicine are she taking , did she take x rays before coming to the hospital, I mean really ?? <br> Our Gp diagnosed her with pneumonia and refer her to the hospital for treatment ?<br> I really feel it was not professional at all !!
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CompCare Medical Scheme's replyOfficial
31 Jul 2015, 15:05Hello andresm,
Dea Mr Smit
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dea Mr Smit
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
CompCare Medical Scheme's reply31 Jul 2015, 15:05
Official
Hello andresm,
Dea Mr Smit
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dea Mr Smit
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team