1 reviews | Active since Mar 2009
A mission to get anything done!
<p>On the 11th of November I emailed 2 claims on the same email. The subject line iclearly indicated that there were 2 Doctors claims but only 1 was paid. The same thing happened the previous time I submitted 2 claims from the same Doctor. Two claims as it`s for both my parents.</p> <p>I have now sent an email to various people but have had not even had the courtesy of a reply and my elderly parents will have to wait another month to get refunded. </p> <p> </p> <p>Please can you check who processed this and failed to see there`s 2 claims again .</p> <p> </p> <p>Lately it`s always a mission to get anything done at Compcare. Not impressed.</p> <p> </p> <p>Thanks</p> <p>Ana</p> <p> </p>
Dear Ana
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Ana
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Once again I`m having a big issue getting authorisation from the Chronic Dept for Membership ********** - C. Tavares. Email sent on Friday morning and as per William it`s suppose to take 3 working days. Just getting fed up with this shabby service!
Once again I`m having a big issue getting authorisation from the Chronic Dept for Membership ********** - C. Tavares. Email sent on Friday morning and as per William it`s suppose to take 3 working days. Just getting fed up with this shabby service!