A journey from one extension to the next...

Compcare wellness medical scheme's service delivery leaves something to be desired. To get a simple response to my request has been challenging and quite frankly annoying. All I want is my membership certificate in order for me to finalise switching over to another medical aid. My requests via email are left unanswered and phoning their call centre has left me not only with an unnecessary telephone account (without any results) but also a journey from one extension to the next as one consultant to the next can't seem to assist me. Simply put....Poor poor poor service and I am absolutely fed up!