6 months later......

I have never had such bad service from a medical aid. I have been trying since NOVEMBER to sort out some unpaid claim invoices, they all have the correct codes, a letter from my doctor has been sent through and all I get is an automated response that you are finalizing your investigation. Phone call after phone call, emails back and forth. And I am still no closer to getting any money back from you guys. Even through I am registered with a PMB and these claims would fall under Risk management. You guys have given me the biggest run around and 6 months later the problem has not been dealt with. No one knows what the hell is going on. And I am so sick of your call agents giving me completely different answers every time I phone.