BH
Bryan H
1 reviews | Active since Jan 2014
06 Feb 2025, 08:59
28% Premium increase and NO explaination
As I can get NO answers from Compcare (phone or email) I am resorting to HelloPeter. Compcare have increased premiums by a wopping 19.5%. However one of my staffs premiums has increased by 28%. Nobody and Compcare can explain why. Its gone from R13498 to R17206.
Helpful (0)
Replies (10)0
Replies (10)
CompCare Medical Scheme's replyOfficial
06 Feb 2025, 09:25Good morning Bryan
Thank you for reaching out. We truly apologise for your experience and understand how frustrating it must be. A consultant will contact you shortly.
Kind regards
The CompCare customer experience team
Thank you for reaching out. We truly apologise for your experience and understand how frustrating it must be. A consultant will contact you shortly.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply06 Feb 2025, 09:25
Official
Good morning Bryan
Thank you for reaching out. We truly apologise for your experience and understand how frustrating it must be. A consultant will contact you shortly.
Kind regards
The CompCare customer experience team
Thank you for reaching out. We truly apologise for your experience and understand how frustrating it must be. A consultant will contact you shortly.
Kind regards
The CompCare customer experience team
BH
Bryan H's updateReviewer Update
06 Feb 2025, 12:13Time now 12H10. And no phone call?
BH
Bryan H's update06 Feb 2025, 12:13
Reviewer Update
Time now 12H10. And no phone call?
CompCare Medical Scheme's replyOfficial
06 Feb 2025, 12:19Dear Bryan
Our sincere apologies for that. We have followed up and have escalated your enquiry.
Kind regards
The CompCare customer experience team
Our sincere apologies for that. We have followed up and have escalated your enquiry.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply06 Feb 2025, 12:19
Official
Dear Bryan
Our sincere apologies for that. We have followed up and have escalated your enquiry.
Kind regards
The CompCare customer experience team
Our sincere apologies for that. We have followed up and have escalated your enquiry.
Kind regards
The CompCare customer experience team
BH
Bryan H's updateReviewer Update
06 Feb 2025, 12:32How come your website states " which have necessitated an average weighted increase of 11% for principal members and 13% for beneficiaries in 2025. " https://compcare.co.za/2***-increases/
Yet we have seen increased in premiums of 19% and 28% ??
Yet we have seen increased in premiums of 19% and 28% ??
BH
Bryan H's update06 Feb 2025, 12:32
Reviewer Update
How come your website states " which have necessitated an average weighted increase of 11% for principal members and 13% for beneficiaries in 2025. " https://compcare.co.za/2***-increases/
Yet we have seen increased in premiums of 19% and 28% ??
Yet we have seen increased in premiums of 19% and 28% ??
CompCare Medical Scheme's replyOfficial
06 Feb 2025, 12:42Dear Byan
A consultant will be able to answer all your questions.
Kind regards
The CompCare customer experience team
A consultant will be able to answer all your questions.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply06 Feb 2025, 12:42
Official
Dear Byan
A consultant will be able to answer all your questions.
Kind regards
The CompCare customer experience team
A consultant will be able to answer all your questions.
Kind regards
The CompCare customer experience team
BH
Bryan H's updateReviewer Update
07 Feb 2025, 09:32No consultant has contacted me or emailed me. Despite having an escalation CRMREF: *** . Its now 9:30 Friday norming and I have been put on hold on the phone for over 30 min. Rapidly getting to the point where you are about to loose my business. We have been customers for around 35 years.
BH
Bryan H's update07 Feb 2025, 09:32
Reviewer Update
No consultant has contacted me or emailed me. Despite having an escalation CRMREF: *** . Its now 9:30 Friday norming and I have been put on hold on the phone for over 30 min. Rapidly getting to the point where you are about to loose my business. We have been customers for around 35 years.
CompCare Medical Scheme's replyOfficial
07 Feb 2025, 09:51Good day Bryan
We are sorry that you have not received the feedback requested yet. Our Escalation Department has confirmed that the Contributions Department will reach out to you. We are again requesting urgent feedback and a response.
Kind regards
The CompCare customer experience team
We are sorry that you have not received the feedback requested yet. Our Escalation Department has confirmed that the Contributions Department will reach out to you. We are again requesting urgent feedback and a response.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply07 Feb 2025, 09:51
Official
Good day Bryan
We are sorry that you have not received the feedback requested yet. Our Escalation Department has confirmed that the Contributions Department will reach out to you. We are again requesting urgent feedback and a response.
Kind regards
The CompCare customer experience team
We are sorry that you have not received the feedback requested yet. Our Escalation Department has confirmed that the Contributions Department will reach out to you. We are again requesting urgent feedback and a response.
Kind regards
The CompCare customer experience team
BH
Bryan H's updateReviewer Update
12 Feb 2025, 08:49Still my question has not been answered or had a phone call??. Stated increase is 19.5%, but the increase we have received is 28%. Now going to resort to taking this up with the ombudsman looking to move to different service provider.
BH
Bryan H's update12 Feb 2025, 08:49
Reviewer Update
Still my question has not been answered or had a phone call??. Stated increase is 19.5%, but the increase we have received is 28%. Now going to resort to taking this up with the ombudsman looking to move to different service provider.
CompCare Medical Scheme's replyOfficial
12 Feb 2025, 16:12Good day Bryan
We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team
We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply12 Feb 2025, 16:12
Official
Good day Bryan
We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team
We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team
BH
Bryan H's updateReviewer Update
18 Feb 2025, 11:12No Surprises here. Still nobody has contacted me, and I am sure I will get some stupid reply to this mail like:
" We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team "
FFS
" We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team "
FFS
BH
Bryan H's update18 Feb 2025, 11:12
Reviewer Update
No Surprises here. Still nobody has contacted me, and I am sure I will get some stupid reply to this mail like:
" We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team "
FFS
" We sincerely apologise for your experience and your complaint has been escalated to the general manager for further feedback,
Kind regards
The CompCare customer experience team "
FFS