1 Star

1 Star

I am extremely disappointed with the service I have received from CompCare.

My father's CPAP authorisation has been delayed for far too long. We have submitted every document requested, yet every time we believe everything is in order, another request for information follows. There is little meaningful communication, no clear timelines and no sense of urgency, despite the fact that my father has a diagnosed medical condition that requires treatment.

As paying members, we expect efficient service and timely assistance, especially when it concerns medically necessary equipment. Instead, the process has been frustrating, repetitive and unnecessarily stressful.

I sincerely hope CompCare improves its communication and authorisation processes so that other members do not have to experience the same delays.