WORST CUSTOMER CARE, and Refund useless.

This is one of the WORST Customer care service have ever experienced.

This is the exact email I sent them: And STILL no Answer yet!

Subject: Credit note: C0000C5N Unacceptable service!!

On Monday I returned an NVR 8Ch Camera kit. The Kit looked like it was used before and rusted and scratched. It was tested in a closed environment at customer care not as intended when I set up the cameras for configuration in my home, in different rooms to configure. As I was not satisfied, I requested a refund. It states that the camera can reach 300 Meters, but It would not even reach from a different room.

After testing I was issued a credit note and assured that my credit would be paid in ONE day. I have just spoken to the accounts department. Now you guys are still waiting for approval.

This is unacceptable, and I need results. When one walks out of the shop you pay in full before you even walk out the door but asking for a refund is an issue and many hoops to jump through.

You have my ID card details, bank details, Cell phone number and email address. If by mid-day, today 19/05/2021, I have had no feedback and money in my account, I'm reporting you to Hello Peter and social media.

Christo Coetzer Cell: +***8

Side NOTE: The in house "testing" was done over and took an hour and a half, I stood around for about an hour before anyone even looked at the product. The day of Pucrases on the 3rd of May, I wanted to return on the Friday the 14th, but the shop was closed. So, I had to make an additional trip as I live in Middelburg Mpumalanga. The HDD that I Purchased along with the system bugged out after the first reset of the system. They did not want to exchange or refund because I opened the packaging, REALLY, how should one install a system and not open the packaging?

So Now it is Day 3 No answer back, no calls!! The Customer service person said he will take my refund information straight up for repayment... I phoned them earlier this morning and they are still apparently waiting on approval. That is nonsense!!! Get your act together Communica !!! and stop selling second-hand equipment! I Bet it is going back on the rack, for the next dumb guy to buy!

I WANT MY REFUND!