Not updating your website wastes customer time (and money)

<p>Businesses should be obliged to compenstate customers for wasting their time (and money).</p> <p> </p> <p>Communica's website shows they have stock, but thank goodness I called first ... because the lady advises 'no, actually they don't have stock' .... but will have on Monday ... and she'll get someone to call me. That was on Wed ... but nobody calls me back.</p> <p> </p> <p>Next day I call again and complant to the manager (Bashr) who acknowledges my complainty and admits other customers have complained because they ordered stock which was online, when in fact there was no stock.</p> <p> </p> <p>How many customers have been inconvenienced in this manner ... by businesses who setup websites to promote their company and sell goods but can't be bothered to update their websites?</p> <p> </p> <p>Anyway, Bashir helps me and then refers me to a colleague, who is going to advise me, take my order and email it to me for collection on Monday.</p> <p>After a long conversation of at least 20-25min (at my expense) the colleague puts down the phone, having promised to email me the order.</p> <p> </p> <p>It's Friday and I still haven't received anything.</p> <p> </p> <p> </p>