Lost in transit - 6 months, nothing

6 months of trying to get my return item sent back to me (non-accepted return due to me punching holes in the coverplate, thats not the issue) I have been bounced back from the branched that helped me send the return to the online store and the customer care for the online deportment simple saying they send it. no one taking responsibility, I make a call every 2 - 3 weeks but just get the same answer every time, branch ' let us loo into it, sorry' , Head office if i get a reply 'we sent it' . No proof of anything - i HATE HAVING TO WRIET A REVIEW LIEK THIS, but really are they waiting for my to to give up, of dont thet actully care about loosing customers items,,, Only one guy cares and it seams to be out of his hands. Communica has lost my item (+R1600).