Good products bad procedure

Communica offers great online shopping in terms of ease and most times pricing. But offering online cognisance should have been taken as regards returns. The invoice is not specific as to return in days, and you have to drive in to have the return checked, evaluated, tested, the swapped out. Guys, online is exactly that..... so surely your delivery cost should include collection within a certain parameter. To have to drive in waste time, stand around like an idiot for over 30 minutes and then wait for exchange.....eish....thats classified as a waste of time. Granted you sell electrical items subject to certain fitment requirements etc, but online should be online not online plus drive to shops.