VW
Vaughan W
1 reviews | Active since May 2016
14 Jan 2025, 09:24
Dishonest
Worst dishonest company to deal with!!! Sold a faulty product online. I was told to courier it to them at my cost and back! Product burnt out!!! I was told a new wire was replaced to take the place of the burnt one???!!! My R500 has STILL not been refunded! (Sales manager : Order was placed in Nonember/2024.Stay clear from these dishonest ************ people! Do NOT buy anything from them!
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Communica's replyOfficial
14 Jan 2025, 14:17 Dear Mr. Vaughan ,
We are truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your concerns. At Communica, we are committed to delivering the best possible service and adhering to the Consumer Protection Act (CPA) to ensure fairness and transparency in all our dealings.We’d like to clarify the timeline of events regarding your purchase:
Your feedback is invaluable, and we remain committed to resolving this matter amicably. Please feel free to contact us directly at *** or call us on ***/ *** so we can further address your concerns and explore how we can make this right.Thank you for your patience, and we hope to rebuild your trust in us.
Kind regards,
Communica Customer Care
We are truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your concerns. At Communica, we are committed to delivering the best possible service and adhering to the Consumer Protection Act (CPA) to ensure fairness and transparency in all our dealings.We’d like to clarify the timeline of events regarding your purchase:
- The unit was purchased on 14th October 2024 and reported faulty on 25th October.
- Our team, including sales and technicians, assisted you promptly via email and phone, testing our stock to ensure no systemic issues. We communicated our findings to you.
- On 4th November, you informed us that after refitting the unit, it “seemed to be working fine.”
- Later, you reached out with concerns about missing batteries for the remotes, which we addressed, and even provided suggestions for our website, which we appreciated.
- On 18th November, you reported a malfunction where the unit burned after being installed in your vehicle. We immediately requested the unit be returned for evaluation.
- Upon receiving the unit, our technician found the product functional but with burn damage to a negative cable, which was replaced. A detailed report was sent to you, and we informed you that the repaired unit was ready for collection. We also offered to courier it back to you at cost.
Your feedback is invaluable, and we remain committed to resolving this matter amicably. Please feel free to contact us directly at *** or call us on ***/ *** so we can further address your concerns and explore how we can make this right.Thank you for your patience, and we hope to rebuild your trust in us.
Kind regards,
Communica Customer Care
Communica's reply14 Jan 2025, 14:17
Official
Dear Mr. Vaughan ,
We are truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your concerns. At Communica, we are committed to delivering the best possible service and adhering to the Consumer Protection Act (CPA) to ensure fairness and transparency in all our dealings.We’d like to clarify the timeline of events regarding your purchase:
Your feedback is invaluable, and we remain committed to resolving this matter amicably. Please feel free to contact us directly at *** or call us on ***/ *** so we can further address your concerns and explore how we can make this right.Thank you for your patience, and we hope to rebuild your trust in us.
Kind regards,
Communica Customer Care
We are truly sorry to hear about your dissatisfaction and appreciate you taking the time to share your concerns. At Communica, we are committed to delivering the best possible service and adhering to the Consumer Protection Act (CPA) to ensure fairness and transparency in all our dealings.We’d like to clarify the timeline of events regarding your purchase:
- The unit was purchased on 14th October 2024 and reported faulty on 25th October.
- Our team, including sales and technicians, assisted you promptly via email and phone, testing our stock to ensure no systemic issues. We communicated our findings to you.
- On 4th November, you informed us that after refitting the unit, it “seemed to be working fine.”
- Later, you reached out with concerns about missing batteries for the remotes, which we addressed, and even provided suggestions for our website, which we appreciated.
- On 18th November, you reported a malfunction where the unit burned after being installed in your vehicle. We immediately requested the unit be returned for evaluation.
- Upon receiving the unit, our technician found the product functional but with burn damage to a negative cable, which was replaced. A detailed report was sent to you, and we informed you that the repaired unit was ready for collection. We also offered to courier it back to you at cost.
Your feedback is invaluable, and we remain committed to resolving this matter amicably. Please feel free to contact us directly at *** or call us on ***/ *** so we can further address your concerns and explore how we can make this right.Thank you for your patience, and we hope to rebuild your trust in us.
Kind regards,
Communica Customer Care