MB
Morne B
1 reviews | Active since Jul 2009
05 Feb 2025, 17:57
Communica returns are not interested
I've now sent two emails to them telling them the CCTV camera I bought online on their website, doesn't work correctly and they've just not responded. I've clicked their links for "contact us" and checked the email address on other links to confirm it's correct. It's the only way they provide for queries and issues.
Helpful (0)
Replies (2)0
Replies (2)
Communica's replyOfficial
07 Feb 2025, 16:28 Dear customer,
We sincerely apologize for the delay in responding to your inquiry and for any inconvenience this may have caused.
We value your feedback and understand its importance in helping us improve our customer service. Upon reviewing the situation, it appears there was a breakdown in communication, and we are addressing this internally to ensure it does not happen again.
We would appreciate the opportunity to rectify the situation. As per our previous email, we have collected the unit and completed testing. You will receive feedback by close of business today, Friday, February 7, 2025.
Thank you again for your patience and understanding.
Kind regards,
Communica Group Customer Service.
We sincerely apologize for the delay in responding to your inquiry and for any inconvenience this may have caused.
We value your feedback and understand its importance in helping us improve our customer service. Upon reviewing the situation, it appears there was a breakdown in communication, and we are addressing this internally to ensure it does not happen again.
We would appreciate the opportunity to rectify the situation. As per our previous email, we have collected the unit and completed testing. You will receive feedback by close of business today, Friday, February 7, 2025.
Thank you again for your patience and understanding.
Kind regards,
Communica Group Customer Service.
Communica's reply07 Feb 2025, 16:28
Official
Dear customer,
We sincerely apologize for the delay in responding to your inquiry and for any inconvenience this may have caused.
We value your feedback and understand its importance in helping us improve our customer service. Upon reviewing the situation, it appears there was a breakdown in communication, and we are addressing this internally to ensure it does not happen again.
We would appreciate the opportunity to rectify the situation. As per our previous email, we have collected the unit and completed testing. You will receive feedback by close of business today, Friday, February 7, 2025.
Thank you again for your patience and understanding.
Kind regards,
Communica Group Customer Service.
We sincerely apologize for the delay in responding to your inquiry and for any inconvenience this may have caused.
We value your feedback and understand its importance in helping us improve our customer service. Upon reviewing the situation, it appears there was a breakdown in communication, and we are addressing this internally to ensure it does not happen again.
We would appreciate the opportunity to rectify the situation. As per our previous email, we have collected the unit and completed testing. You will receive feedback by close of business today, Friday, February 7, 2025.
Thank you again for your patience and understanding.
Kind regards,
Communica Group Customer Service.
MB
Morne B's updateReviewer Update
07 Feb 2025, 16:53You're cutting it close. 16.52 on Friday, February 7, 2025 and still no feedback. And you close in 8 minutes.
MB
Morne B's update07 Feb 2025, 16:53
Reviewer Update
You're cutting it close. 16.52 on Friday, February 7, 2025 and still no feedback. And you close in 8 minutes.