Bad service from Communica or actually, no communication at all!!!

Hello Peter

Bad service from Communica I bought a USB Ext Cable 3m on the 10 May 2018 from Communica Midrand for R37.82. As I stay in Pretoria I don’t go very often to Midrand. So on the 22 June 2018 I went to Communica to get a refund because the cable is not working with my external hard drive. I also wanted to purchase an inverter of over R10,000. I went to their service section. The guy there told me that he could not refund the cable as they have a 7 day return policy. I asked him to call his manger. While I was waiting for the manager I was in a conversation with another client. Then the manager came. While I was talking to their client the service guy rudely interrupt. He chipped in and said to me here is the manager. I told him that he was rude to interrupt us while we were talking. Then the manager chipped in and took his worker’s side. He told me that I could just tell his worker that he was rude and I was busy talking to their client. I’m not the worker’s father or manager to teach him manners. That was HIS manager’s duty to do that. In South Africa the customer is never right!!! Then the shop owner I believe came and took over the fight. I asked him where in the shop is a sign that tells customers of the 7 day return policy. Very ****y he told me it is on their website. I told him that I’m not on their website but I’m in the shop. Very rudely he told me to leave is shop and get of the premises. How on earth can you take your staff’s part who were wrong and chase the customer away? This is service now for you!!!!

NS: Communica stands for - "To communicate". They got it wrong!!