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Ilze S
1 reviews | Active since Feb 2015
23 Feb 2021, 10:31
SHOCKING SERVICE
Absolutely appalled to find out that Comet Fibre has not paid over my monthly subscription to Supersonic for the past 3 months and has since disconnected my service. Calls, WhatsApp and emails are unanswered by Comet Fibre. Shocking service which initially was great from Hayley. She went out of her way to see that our fibre was installed without issues. This has really left a bad taste in my mouth. It is ***** and ************ business practise. I expect, at the very least that my subscriptions be paid to settle my account which is in arrears.
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Replies (3)
Comet Projects Fibre's replyOfficial
02 Mar 2021, 10:43Good Day Ilze, we apologies for the inconvenience caused with this matter. The billing department has made contact with you. We have put systems in place moving forward to make sure that this does not happen again. Thank you for your patience and understanding in resolving this matter. Regards Comet Projects Support
Comet Projects Fibre's reply02 Mar 2021, 10:43
Official
Good Day Ilze, we apologies for the inconvenience caused with this matter. The billing department has made contact with you. We have put systems in place moving forward to make sure that this does not happen again. Thank you for your patience and understanding in resolving this matter. Regards Comet Projects Support
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Ilze S's updateReviewer Update
02 Mar 2021, 11:03While i have been contacted by yourselves - nothing has been resolved. I am supposedly waiting for a recon of bank accounts in order to receive a simple statement. Times lines are not honoured, emails go unanswered. I am yet to receive feedback as to my refund! I think the time for patience and understanding has come and gone...I was willing to give you the benefit of the doubt but this affects my credit record. I expect a response with definite times and dates as to when this issue will be resolved, failing which, I will have to take legal action.
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Ilze S's update02 Mar 2021, 11:03
Reviewer Update
While i have been contacted by yourselves - nothing has been resolved. I am supposedly waiting for a recon of bank accounts in order to receive a simple statement. Times lines are not honoured, emails go unanswered. I am yet to receive feedback as to my refund! I think the time for patience and understanding has come and gone...I was willing to give you the benefit of the doubt but this affects my credit record. I expect a response with definite times and dates as to when this issue will be resolved, failing which, I will have to take legal action.
Comet Projects Fibre's replyOfficial
02 Mar 2021, 11:12Please be advised that our offices have tried to make contact with you this morning . What time would be best for us to give you a call?
Comet Projects Fibre's reply02 Mar 2021, 11:12
Official
Please be advised that our offices have tried to make contact with you this morning . What time would be best for us to give you a call?