JG
Jessica G
1 reviews | Active since Sept 2014
10 Feb 2021, 12:22
Shocking accounts department service
Comet projects have yet to resolve a billing issue that I made them aware of a month ago. They have not been paying my premiums over to Supersonic and now Supersonic have stopped my service. My husband and I both work from home and my mom is undergoing chemo, so we are reliant on internet for our livelihood and so that my mom can watch television. Comet projects assured me that they would resolve the problem and my fibre would not be cut off, yet this has still happened and I have been unable to get hold of them since yesterday!
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Replies (2)JG
Jessica G's updateReviewer Update
10 Feb 2021, 15:56Still no reply from them after 24hrs. Ignoring my calls, emails and whatsapps. If you're reliant on internet like we are. Don't use them.
JG
Jessica G's update10 Feb 2021, 15:56
Reviewer Update
Still no reply from them after 24hrs. Ignoring my calls, emails and whatsapps. If you're reliant on internet like we are. Don't use them.
Comet Projects Fibre's replyOfficial
11 Feb 2021, 13:22Good Day Jessica, we apologies for the inconvenience caused. The billing department made contact with you. We have put systems in place moving forward to make sure that this does not happen again. We check in with you later today to make sure that all is in order and your internet is up and running. Regards Comet Projects Support
Comet Projects Fibre's reply11 Feb 2021, 13:22
Official
Good Day Jessica, we apologies for the inconvenience caused. The billing department made contact with you. We have put systems in place moving forward to make sure that this does not happen again. We check in with you later today to make sure that all is in order and your internet is up and running. Regards Comet Projects Support