1 reviews | Active since Jul 2016

02 Mar 2021, 08:44

****!

It's been over a month of empty promises from Hayley and we still don't have an invoice, statement, our money, nor has she sorted out Supersonics account!!! She can't even provide us with an invoice or statement to explain what happened!?!?!?!

No sincere apology, just thank you for your patience and understanding. My understanding of what!!!?? Our accounts weren't paid and you can't give me an answer where my money is?!

We were told our account would be reconned by the end of the month. That was a month ago!!!!!

We even had to reach out to a family member! With NO LUCK again with Hayley.

EMPTY PROMISES WEEK AFTER WEEK!!!!

After asking very nicely to sort this out last week Friday, before month end, again requested Saturday, and yesterday TWICE to sort this out before 5 pm, all communicated via SMS, because she doesn't answer phone calls. COMPLETELY AND BLANTLY IGNORING EMAILS!!!!

Never in my life have I dealt with someone like this. It's actually disgusting.

Hayley, this is my VERY last attempt. If you do not reach out to my husband TODAY, to process a refund, I will take this further with legal action!!!!

A STATEMENT WILL NOT JUSTIFY ANYTHING ANYMORE BECAUSE HAYLEY NEGLECTED TO PAY 4 MONTHS WORTH OF INSTALLMENT TO SUPERSONIC.

If I dont hear from you before 5pm today I am reporting you to the police and the CIPC!!!

I am BEYOND FRUSTRATED NOW!

0
Replies (1)
Comet Projects Fibre
Comet Projects Fibre's reply02 Mar 2021, 12:59
Official
Good Day Ian Raven, we would like to apologies for the frustration this matter has caused you and we should of communicated more clearly on what the resolution was on your query. We have been informed that the Office has made contact with you and that the matter has been resolved. Kind Regards Comet Projects Support

Best regards,