installment delay

Because the service offered at my company is only during the first 4 months out of the tax year, the service by the supplier was discontinued in June 2015. When I contacted the company to restate my service, I was informed that a fee of $355.30 had to be paid. When the fee was paid, I was then told that the reinstatement would begin. I was then informed later that day that there are two out standing fees that originated over 4 or 5 years ago in the amounts of $249 and $135. I was informed that when those fees are paid in full the reinstatement would begin immediately. Those fees were also paid in full. I am now told that the installment would not take place until after Jan. 24, 2016. I informed the installation department that the delay would cause damage to my company since I was given the understanding before payment that the installation would be immediately. I also requested the return of the last year phone number *** be return since it is not being used. This was also denied. Since this is an Income Tax Preparation office, I am presently unable to file any returns since my internet and phone services are not install as promise and advertised by Comcast.