WHY??

Today I logged onto your site to see what I'm interested in studying next year.<br> <br> I opened the online chat session, waited a couple of minutes for someone to respond. I asked for the price of the guesthouse management course and was told the person needs an email and phone number for someone else to contact me.<br> <br> I don't have time to spend hours on the phone. I'm currently running a busy guesthouse by myself and all I wanted was a price?<br> <br> I can't comprehend how you'd rather lose a potential student, than miss out on another phone number in your database??