Unprofessional service

Very poor service from college sa. I have complained that the usb i received from them doesnt work and I need a new one. All i get told is to email another company who makes the usb and query with them as college sa only supplies the study material. First of all why must I phone the other company. College sa supp**** me the book. I have paid them to supply me with the book and now I must sort it out. Regardless of where you got the stuff from I am coming to you as a student you have supp**** with the stuff so it is your problem to sort it out. You can phone the company and say that the stuff is faulty. I want a new usb. I have paid r3000 for this module and I expect the stuff to work. Very unprofessional of college sa. Very sad to think I have actually recommend others to go through you. That will be the last.