Total lack of support from IT Academy for distance learning new student!

My son, Damian Mienie, *** registered for distance learning CompTIA A+ and paid the deposit. Henry (with no surname) helped him to register. However, to this day he hasn't received his study material or any indication of when it might be couriered; although, the monthly debit order is starting tomorrow, conveniently, that was processed quickly with no issues! Can't get hold of or speak to a helpful human at IT Academy. Keep getting shoved from pillar to post and messages stay unanswered and phone calls are not returned. I'm starting to think this isn't a reputable learning institution!