1 reviews | Active since Nov 2015
TERRIBLE SUPPORT
<p>In the beginning of the year I struggled to get a transfer for my course because no one got back to me (this led to them only giving me 4 months to finish my new course). I received my books on 18/04/2016 therefore I had to be done by 18/08/2016. I only received my first set of books and in June I asked them for the rest of my books. I have been asking since then with no feedback from their side. When I called in today, no sorry your course has expired. Okay, what do you want me to study to finish my course if you do not communicate with your students?!! </p>
Dear Charlize
We are really sorry that we have let you down as we know how important your studies are to you and we are sorry for the frustrations we have caused to you.
I have chatted to Nadine & Edward and they have confirmed that your course has been extended and that we will be sending out the rest of your study material today to you. They also mentioned that you were quite happy with they way in which your complaint was dealt with.
Again, we are really sorry for the lack of communication from our part.
Good luck with the rest of your studies and please feel free to give us a call if you have any queries.
Enjoy your weekend.
Sandra
Dear Charlize
We are really sorry that we have let you down as we know how important your studies are to you and we are sorry for the frustrations we have caused to you.
I have chatted to Nadine & Edward and they have confirmed that your course has been extended and that we will be sending out the rest of your study material today to you. They also mentioned that you were quite happy with they way in which your complaint was dealt with.
Again, we are really sorry for the lack of communication from our part.
Good luck with the rest of your studies and please feel free to give us a call if you have any queries.
Enjoy your weekend.
Sandra