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Mapula M

1 reviews | Active since Oct 2017

02 Oct 2017, 09:46

Paying for the service that was not received.

year 2015 i have registered with college sa to study account course via CIB. Paid the registration funds to received study material and continued to pay my monthly fees. when i call to ask where to sent my assignment that when i was told that the exam date is close i wont be able to right my exam. i asked them why was i not informed about the exam date and the call center lady said they were suppose to tell of inform me. she then put me though the other department and i then told them am no longer want to study with them. after some few month they started to tell me i need to pay my school fees which i don't know why should i pay that because am no longer receiving their service. no they are busy basing me on my cell phone and then sent me an sms that say i need to pay the money or else my account will be handed to the collection team. The question is that why am i paying for the service i never receive? i have to their financial department what happened and i wont pay for that service. i am tired of their harassing sms and email. WILL NEVER ADVICE ANYONE TO REGISTER WITH COLLEGE SA. POOR SERVICE THEY PROVIDE BUT WANT TO MILK PEOPLE THEIR MONEY.

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Replies (1)
College SA
College SA's reply02 Oct 2017, 11:21
Official

Greetings Mapula,

You should have received a call from me today resolving your complaint. I would like to thank you for taking the time to speak to me.

Do note as telephonically discussed we will be writing off your arrears of R 3 809. I will be emailing you an updated statement after the account has been rectified.

Once again, thank you for alerting us to the problem you were experiencing with College SA. I will be making contact with you again to ensure that all is in order.

Kind Regards,

Nadine