Pathetic, No Service, No phone calls back, They don't care!

So I was on a 3 year diploma in Business Management paying a debit order fee to college SA every month. I struggled to write the exams as the institute postponed everytime (SAIM).

Throughout my experience I didn't have much communication with College SA. They never followed up to make me aware of exams or my study progress at all, you have to do everything yourself! I also received about 2 study books in my whole experience.

I then missed one payment on my account that they kept calling me about it continuously everyday. Some days I even received about 4 phone calls a evening. They were desperate for the money to be paid. I then paid this month end.

Once making the payment I never heard anything from them again. A few days later they called me to ask me if I would like to transfer courses. I told them no because I am writing my exams next year (2018) and then my diploma is finished. They then told me I wont be able to write my exams as the institute SAIM is closing down. Great! So I cant finish my diploma.

I also completed a certificate a while back and they told me I will receive it in 2 weeks. It is now 2 - 3 months and I haven't had any feedback.

They then offered to transfer me onto another course but they can only offer me a foundation level certificate to start with because that is the process from the new institute which I understand but to be honest it won't benefit me in the slightest so why would I want to pay for this? This is baring in mind I had to make the phone calls myself everyday to find out the information. Its like they don't even care!

I have paid over R23,000 to the college since 2015 and received NOTHING! I then asked them what will happen to my money if I transfer to another course or cancel completely and they respond 'they don't know until I transfer' so I told them I'm not going to transfer without clarity regarding my refund.

They then cant provide me with the details to the refund department. They gave my a email address I emailed - No reply ! I then called support again and was promised a call back like the WHOLE week and then again NOTHING! I MUST CALL EVERYDAY AND RECIEVE NO OUTCOME!

I cannot believe this is happening! First I found out I cant complete my studies and then when I want to find out regarding my transfers and refund they just DONT CARE AT ALL! You have to call every few hours and it still doesn't help.

I am a 22 year old student who has paid every cent out of my own pocket for my studies and they don't want to help me! Every time I call they say I must lodge a complaint at ********** and they will take '24 - 48hrs' to respond. What a load of *******!

I then ask for the supervisor/managers email address/number so maybe some action can be taken. They then tell me they cant provide me with the details I must email once again at **********

Now I am left in a horrible situation as a young student. I cant even get help. I am in a stress everyday and have to call and call and call and get no outcome! I don't know what is going on are they going to refund me? Are they going to keep ignoring me? But when they want a payment or money they will call you +5 times a day. Then they care SO MUCH.

I cant believe this service. I am so disappointed & upset!

I will definitely never study here again and will take this to the lawyers if they don't want to assist me professionally! I am fed up of calling everyday, promised a phone call and NOTHING HAPPENS! Apparently you cant even talk to a manager!