Once full amount is paid, you are just another number.

<p>I cannot begin to express how disappointed and angry I feel towards the college, the people involved and the services delivered to me. I would like to highlight a few matters below that can serve as an indication only of conversations going backwards and forwards. <br /> <br />During the enrolment process, everything was in order, I received all information I requested on time and eventually I was accepted. I was so excited to start with my studies and could not wait for my first delivery to arrive.<br /> <br />My tutor, Anton Mulder was very supportive, he phoned me at least 4 times a month to check in and find out how I was doing and he was always available when I needed assistance. Anton got promoted (I even commented on “Hello Peter” to ensure that everyone knew from my experience that Anton was great at his job). A new person, Whitney was assigned to me who was hardly available in the first place and was never able to assist me with my queries that eventually I just decided to figure it out myself. Apparently she left the company and nobody even bothered to inform me of a new tutor as I was told that they forgot to do so.<br /> <br />The 24th April 2015 – I had sent my final assessment to be marked which I failed and had to re-do it. The 24th February 2016 I sent an email with my assessment asking for my tutor (whoever it was) to assist and check where I needed to improve before sending the final document – with no response. I decided to forward it anyways as I have giving it my best and I received my marks back and passed.</p> <p>The 4th March 2016 Edison Mutematemi emailed me the certificate application form for completion which I had sent back and he advised that it would take 21 working days. This was also sent to Edward in February with my updated details.</p> <p>On the 7th March 2016 I was informed that I had not completed the Full Body Massage Therapy after I have explained many times over and over that it was completed and I passed with excellent marks. <br />On the 8th March 2016, I received an email indicating that it was my Introduction to Massage POE that was outstanding. Again after several emails and conversations I explained that I had sent it with my massage assessments all together. The same email was sent to me a few times, like nobody even bothered to read my email. This led to a lot of inconvenience as I was in the process of relocating from North West to Cape Town and it took a few weeks for my load to arrive because I had to go through all my assignments again.</p> <p>On the 22nd May 2016, I re-send the documents again with the list of material books I received for the subject completion. <br />On the 23rd May 2016 another email was send stating that the Introduction to Massage POE was outstanding and that the study materials were sent to me on 12.03.2014. <br />On the 31st May 2016 I requested to have the contact details for the manager on duty as my emails and my conversations meant nothing – nobody responded. <br />On the 8th June 2016, I missed a call from Edward Meindertsma Miller and received an email stating again what assignment was outstanding – (red alert 286619). <br />After numerous conversations on the 12th June 2016, I emailed what I had to Edward, clearly he was not informed by his colleagues what was going on – no handover. <br />On the 24th June 2016 Edward emailed me a document to show what was outstanding. After many follow ups I received and email on the 15th August 2016 from Lorraine Moyo stating that she was waiting for my results to come back from the markers (which I have received months ago – again showing that there is no communication what so ever in the departments). Once results were received, she would process my diploma. <br />On the 22nd August 2016, Edward rep**** with a few certificate copies he located. He also mentioned that he had requested my course certificate and that I should receive it within the next 7 working days. <br />On the 9th September 2016 I followed up with Edward but received no response. <br />On the 17th October 2016 I tried again but was still unsuccessful. <br />On the 19th October 2016 Carol Ndamase emailed me to inform me that the certificates would have been dispatched on the 20th October 2016.<br /> <br />It is the 4th January 2017 – almost a year later and I have not received anything!!! This is ridiculous to say the least.</p> <p>I expect to be compensated for this error as I was unable to proceed with my career due to the fact that I had no certificates / diploma to show. I have missed numerous job opportunities in the Beauty Industry and it made me look like an amateur. I am unable to be paid the salary that I should be getting for having qualifications due to their negligence.<br /> <br />I have requested for my certificates and my diploma to be signed with the date when my last subject was successfully completed. The copies I have received had the incorrect date. <br /> <br />I requested proper feedback before Monday, the 9th January 2017 – they reverted back stating that it would be delivered today.</p> <p> </p> <p>A few minutes ago, I received a call from the UTI delivering services stating that my parcel is ready to be collected - after much frustration because the driver had no idea what I was talking about when I tried to explain to him where the building was and what it looked like. Only to realize that he was at my previous home address, Marble Hall after I have informed the college in February 2016 that I relocated to Cape Town!<br /><br />This is ridiclous and I have never received such poor service from anyone.</p>