Not Answering the Phones!!!

Good Afternoon College SA,<br> <br> I hope everone are doing well on this Friday afternoon, because I am slightly agitated with the service and telephone etiquette of the College SA's, Cape Town branch.<br> <br> The same thing that I have complained about in the past is happening again (as it always does when contacting ***), the operator lifts up the receiver after I've been on hold for quite some time and puts the receiver down so that the call is ended.<br> <br> I do understand that it is Friday and that everyone would like to start their weekend as soon as possible, but your receptionist in the Cape Town office is in a business environment and should act with the dignity and self-respect any normal individual would when they are the first line of contact for a company that is supposed to be customer oriented. <br> <br> I do not have the time to hold onto a call, just to be disconnected once the operator has decided to finally answer the call.<br> <br> You should invest in quality assurance policies and procedures to at least pretend that you care about any of your students.