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ashley A

1 reviews | Active since May 2016

25 May 2016, 09:05

no longer service me but i paid ! college sa

<p>I have been studing at coklege sa since 2013 . I have recently cancelled due to the fact of finacial change. However i had finished all modules for hr but one module assignment 2 had to be resubmitted i submitted the 7 may. on the 23 may i was told it would need reaubmiting noting i canceled paid canxelation fee and may fee on 18 May. I then asked Lauren to email me so i could no exactly what assignment it is. I was never before 23 may notified by any support about having to resubmit note i sent in on 7 may. After speaking to lauren telephonically she emailed stting i am no longer a student and will no longer be alllowed to offer me services. I asked her to get nadine to call me as it was unacceptable as i had paid for the month of may. </p> <p> </p> <p>College sa had 11 days to notify me of needing to resubmit the assignment lacking no one did until the 23 May when i asked for certificates to be sent. </p> <p> </p> <p>I have paid for may thus i should receive service for may regardless ! </p> <p> </p> <p>I was advixed by bith Lauren and Nadine that this is what they have been instructed by higher management. If i wish they would get higher managment to contact me. I said yes please aa this is unacceptable as yet again i have paid for may thus you should offer me services until end of may ! </p> <p> </p> <p>I still have not heard back from higher management regarding this issue . I however have resubmitted my assignment on 23 as the last question was not in the initial assigment the questions should be more then 2% which is required. </p> <p> </p> <p>All i want is my assignment to be remarked as college sa had sufficient time to notify me of this. Remarking will all take the person 10 minutes. I have paid for may thus i should get this service until end may. </p> <p> </p> <p>I will be getting legal advice and posting up on hello petter. As i have not had any feedback aince last communicated with aupport regardless of my emails requesting to be contacted .</p> <p> </p> <p>Student Number 48107</p>

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Replies (1)
College SA
College SA's reply15 Jun 2016, 15:09
Official

Dear Ashley

We are sorry that we have let you down and left you feeling frustrated. We know how important your studies are to you.

We will look into this as a matter of urgency to see how it can get resolved for you.

Kind Regards