ICB Application form not submitted or paid

College SA received my application from for ICB on 11 Feb-15, and it was sent to Ruan. According to ICB the form was not received. I contacted College SA, I was told that they would get Ruan to speak to me, the lady on the phone who assisted me, said that Ruan would phone me before 10:00. At 11:00 he did not phone, I phoned ICB to find out if there is anything that could be done, Mishca from ICB said that I would have to take it up with them as they would have to prove that they sent the forms to ICB. I then phoned again the gentleman, Dan confirmed that the forms were received 11 Feb-15 and that it was sent to Ruan. He then after a long while put me through to Ruan, who could not assist me. I insisted in speaking to his supervisor, who said that he would contact me soon. My fees are paid up to date, which is one of the requirements. The closing date was last week Friday, and my concern is that my studies will be delayed by another couple of months or result in having to write two exams in one week, which will put strain on the matter. Service and assistance is really not of the standard one would expect considering that in the end we do pay for it.