1 reviews | Active since Jan 2016
Do not use this institution
<p>I initially requested a cancellation of my course approximately 6 months ago, this was declined. reason being, I can't cancel a course and they can offer a study break, which was also declined. I allowed the debits to continue for a while but I stumbled across a cancellation document which states" you can cancel at any time". </p> <p>I would like the last debit to be refunded and this plan cancelled immediately. I don't owe you for services rendered if I never made use of this useless institution. </p>
Dear Alain,
Thank you for bringing this under our attention and we are terribly sorry that you are not happy with our service.
As per our cancellation policy, there is a cancellation fee that is payable and we also please need a reason as to why you would like to cancel your studies with us.
Please can you kindly get back to us regarding these 2 points so that we can re-look at your case.
Please feel free to let us know if you have any further queries.
Dear Alain,
Thank you for bringing this under our attention and we are terribly sorry that you are not happy with our service.
As per our cancellation policy, there is a cancellation fee that is payable and we also please need a reason as to why you would like to cancel your studies with us.
Please can you kindly get back to us regarding these 2 points so that we can re-look at your case.
Please feel free to let us know if you have any further queries.
Did you do any research before responding to my complaint? Why do I have to pay a cancellation fee when you already declined my cancellation request on 2 occasions. I would to refer you to your cancellation document, page 4 first 2 points
- I understand that I have the ability to cancel my subject or program at any given time.
- I will not hold College SA accountable for the decision that I have made to opt out of my agreement
Now based on that alone, don't give me the ******* excuse of a board having to decide whether or not I can cancel. I have not made use of your services (which is very poor) and now you refuse to cancel my course.
You give me a reason to pay a cancellation fee if you refused to cancel my course and decided to debit my account for the full monthly installment.
Please do show me where it stipulates that your board has the final say for any cancellation?
I will pay you a cancellation fee when you refund me the installment taken on the 28/10/2016, this was 30 days after I requested cancellation of this course. I will gladly provide proof of your poor service should you not be able to retrieve any communication.
Did you do any research before responding to my complaint? Why do I have to pay a cancellation fee when you already declined my cancellation request on 2 occasions. I would to refer you to your cancellation document, page 4 first 2 points
- I understand that I have the ability to cancel my subject or program at any given time.
- I will not hold College SA accountable for the decision that I have made to opt out of my agreement
Now based on that alone, don't give me the ******* excuse of a board having to decide whether or not I can cancel. I have not made use of your services (which is very poor) and now you refuse to cancel my course.
You give me a reason to pay a cancellation fee if you refused to cancel my course and decided to debit my account for the full monthly installment.
Please do show me where it stipulates that your board has the final say for any cancellation?
I will pay you a cancellation fee when you refund me the installment taken on the 28/10/2016, this was 30 days after I requested cancellation of this course. I will gladly provide proof of your poor service should you not be able to retrieve any communication.