College SA is extremely unprofessional

I am extremely disappointed in College SA. I am a Human Resource Management student at College SA. I submitted my formal assessment a while back and they made the mistake of marking it as *********** due to the fact that "I did not answer question 19 & 20" but my assessment only had questions 1 to 18. This has caused a huge delay as I had to call and email them numerous times in order to mark my assessment correctly as I need to provide the results of my progress to the company that I am doing my hours at. Finally after a very, very long period of time they sent me an email stating that I passed and that I can continue with my summative assessment (working the hours at a registered HR company), but they did not send me the actual marked assessment as proof of my results. This is the page that I need to provide to the HR company which I have been trying to get from College SA for about two months now. On Friday, 23 February 2018 I called College SA many times and I sent many emails explaining my case yet nobody could help me as they all seemed so confused and the service was very slow. I requested a formal letter addressed to the HR company stating how many hours I need to work and a progress report or results from my previous assessment. They kept transferring me to different departments and when somebody finally got back to me via email, they had sent me the wrong document. Instead of sending my progress report and letter that I requested, they sent me a confirmation of registration letter. This goes to show that every person I spoke to did not actively listen to my request. I then had to waste more airtime and call the college again trying to get the two documents that I need. Eventualy I got transferred to the exams/credit department and spoke to a man by the name of "Sjoerd". I wrote this name down as he spelt it out to me telephonically. I felt relieved as he seemed very helpful and confirmed that he will send the progress report and letter to me via email on Monday, 26 February 2018. He stated that he has alot of work to do and that he cannot send the documents right away, which I felt was unfair given the amount of time I had already been waiting. I have still not received any documents from Sjoerd or College SA. I am extremely frustrated at this point as it is causing a two month delay in my study schedule which hinders my chance of completing my course by the end date. I am very stressed about continuing my studies with College SA as I do not want to go through this every time I submit an assessment or request necessary documentation from them. I have now wasted two months not being able to do anything constructive regarding my studies due to the fact that I am waiting for two documents. This is very unprofessional and I have never experienced such ******* service before!