1 reviews | Active since Aug 2017
College SA - Hidden Agendas!!
On the 2nd of June 2017 I app**** for a cancellation. I received the documents and submitted it with the relevant documentation required. I am unemployed and proved this with my UI19 form. It is stated that the cancellation takes up to 21 days. Today is 24 August 2017 - it is almost 90 Days from when I app****. I keep emailing the cancellation department and the only response i get is for them to tell me that the cancellation is still being processed. REALLY???? STILL?? But in the meanwhile..... College SA is STILL debiting my account every month, on time like they always do. How long do they still want to drag it out for??? I am not using your services anymore, I cannot afford to! But if the payments are not up to date, you can't cancel it??
I cannot afford this!! Why didn't anyone tell me this when I asked about the cancellation at the open day?? I was told it takes 21 days and it should be one of the reasons listed - in this case it is!! So what is the issue??
I have asked on many occasions for the contact details of those who makes the decision, because I want to know what the delay is! Why are they dragging this out??
Greetings Nuri,
Thank you for sharing your review with us.
Kindly note I will be investigating your matter and will provide you with feedback soonest.
Also, thank you for taking time out to give me your side of the matter telephonically.
Kind Regards,
Nadine
Greetings Nuri,
Thank you for sharing your review with us.
Kindly note I will be investigating your matter and will provide you with feedback soonest.
Also, thank you for taking time out to give me your side of the matter telephonically.
Kind Regards,
Nadine
Greetings Nuri,
Thank you very much for your response.
You have spoken to me telephonically today to resolve your complaint relating to Byron’s cancellation request.
You would have been dealing directly with Adrean, but have received final correspondence today from Edward finalizing your cancellation.
As Byron requested to cancel on 13 June 2017 as per the cancellation form, we have reversed two invoices on his account for July 2017 and August 2017. The credit left on the account will be R 550 and we will deduct the R 500 cancellation fee from this amount. The R 50 left over on the account will be refunded to you Nuri.
I am very happy that your matter could be resolved. We truly hope that Byron will come back in the future to re-enroll on a course with us.
I will be making contact with you during the course of next week to check in with you again to ensure that all is in order.
Best of Luck to Byron for his future endeavors!
Kind Regards,
Nadine
Greetings Nuri,
Thank you very much for your response.
You have spoken to me telephonically today to resolve your complaint relating to Byron’s cancellation request.
You would have been dealing directly with Adrean, but have received final correspondence today from Edward finalizing your cancellation.
As Byron requested to cancel on 13 June 2017 as per the cancellation form, we have reversed two invoices on his account for July 2017 and August 2017. The credit left on the account will be R 550 and we will deduct the R 500 cancellation fee from this amount. The R 50 left over on the account will be refunded to you Nuri.
I am very happy that your matter could be resolved. We truly hope that Byron will come back in the future to re-enroll on a course with us.
I will be making contact with you during the course of next week to check in with you again to ensure that all is in order.
Best of Luck to Byron for his future endeavors!
Kind Regards,
Nadine