College SA - Hidden Agendas!!

On the 2nd of June 2017 I app**** for a cancellation. I received the documents and submitted it with the relevant documentation required. I am unemployed and proved this with my UI19 form. It is stated that the cancellation takes up to 21 days. Today is 24 August 2017 - it is almost 90 Days from when I app****. I keep emailing the cancellation department and the only response i get is for them to tell me that the cancellation is still being processed. REALLY???? STILL?? But in the meanwhile..... College SA is STILL debiting my account every month, on time like they always do. How long do they still want to drag it out for??? I am not using your services anymore, I cannot afford to! But if the payments are not up to date, you can't cancel it??

I cannot afford this!! Why didn't anyone tell me this when I asked about the cancellation at the open day?? I was told it takes 21 days and it should be one of the reasons listed - in this case it is!! So what is the issue??

I have asked on many occasions for the contact details of those who makes the decision, because I want to know what the delay is! Why are they dragging this out??