1 reviews | Active since Aug 2017
BAD SERVICE, BAD ATTITUDE, NO DELIVERY, BAD COMMUNICATION
I enrolled for a course to find out later that the enrollment department enrolled me for the wrong course. Then I received wrong manuals and received manuals late only days before the exam. After all the emails send and phone calls to the accounts department to correct the course on the system, they corrected my course and my account. I settled my account in full and I have a statement from the accounts department stating my account is settle in full. Now I keep getting emails and reminders that I still owe them money; email below;
"Dear Student, Your education is important to us, and it should be for you too. We have not received payment in July, therefor your account reflects 30 days in arrears with a balance of R1540. If payment was made, please be so kind as to forwarding your proof of payment to us, so your payment can be allocated accordingly. If you do have a debit order arrangement with College SA for the month of August, please be advised that an additional payment will have to be made to bring your account up to date. Please ensure that your July payment is made before end of August 2017. We have alternative payment methods available for you to bring your account up to date. If you do have a debit order arrangement with us, please be advised that this method will not replace your debit order arrangement with College SA. "
I emailed them the statement I received from their accounts department with the zero statement and this was my reply;
"Good day Student, Thank you for your email. Kindly note the 50% was off your arrears amount, does not mean that you course is fully paid. Involcing will still continue as the total course fee is not paid up. Regards, Carol Ndamase Your College SA Team, "
I have had it with people trying to squeeze money out of people that is working so hard for the little they own.
Greetings Hannelie,
Thank you for sharing your review with us.
Kindly note I will be investigating your matter and will provide you with feedback soonest.
Also, thank you for taking time out to give me your side of the matter telephonically.
Kind Regards,
Nadine
Greetings Hannelie,
Thank you for sharing your review with us.
Kindly note I will be investigating your matter and will provide you with feedback soonest.
Also, thank you for taking time out to give me your side of the matter telephonically.
Kind Regards,
Nadine
Greetings Hannelie,
You should have received a call from me today resolving your complaint.
I noticed that you worked directly with Adrean relating to your Transfer.
Do note that we will stick to the Transfer Agreement amount which was the amount of R 8 650 that was sent to you by Adrean. I have put a request through to have your account rectified and informed our Accounts Department that your account has indeed been paid in full. We will no longer be invoicing you for the course which you have been transferred to in December 2016.
I have emailed you an updated statement after the account was rectified and you have confirmed receipt hereof.
Please accept our sincere apologies for the inconvenience caused Hannelie.
We appreciate Chane as our student and will do everything we can to serve her needs.
I will be making contact with you during the course of next week to check in with you again to ensure that all is in order.
Kind Regards,
Nadine
Greetings Hannelie,
You should have received a call from me today resolving your complaint.
I noticed that you worked directly with Adrean relating to your Transfer.
Do note that we will stick to the Transfer Agreement amount which was the amount of R 8 650 that was sent to you by Adrean. I have put a request through to have your account rectified and informed our Accounts Department that your account has indeed been paid in full. We will no longer be invoicing you for the course which you have been transferred to in December 2016.
I have emailed you an updated statement after the account was rectified and you have confirmed receipt hereof.
Please accept our sincere apologies for the inconvenience caused Hannelie.
We appreciate Chane as our student and will do everything we can to serve her needs.
I will be making contact with you during the course of next week to check in with you again to ensure that all is in order.
Kind Regards,
Nadine
