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GLR
Guy Le Ray-Cook

1 reviews | Active since Jul 2022

03 May 2024, 10:12

Be warned, friendly but no experience or skill to get the job done

Asked for a call out for a broken Bosch dishwasher. Initially quoted for a master board (R2930) that I duly paid for. 2 weeks later the board was installed and technician left. Dishwasher still didn't work so technician came back and said he now fixed it. Still not working so then he came back with a new pump (R900). Still didn't work so they took machine to the workshop (another call out fee), and a week later it came back and he said a mouse had eaten a wire but now working. It worked one time then failed again. If they had got the diagnostic right on first visit would have saved cost of new machine in parts and labour for something that now needs replacing. My experience is that they don't have the skills for the service offered, and when I highlighted the machine is still broken the quote I got was "didn't know that".

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Replies (3)
GLR
Guy Le Ray-Cook's update10 May 2024, 13:03
Reviewer Update
I wrote to Hot and Cold and asked them for their thoughts on my experience, I received no reply.
GLR
Guy Le Ray-Cook's update24 Jun 2024, 09:02
Reviewer Update
The last report did get a reaction from Cold and Hot, first there was a claim of the validity of my complaint, but fortunately they soon moved to try and see if they could correct the work done. I got a call and the machine was soon picked up to be repaired again. I got regular updates from Arnold who has been very positive in suggesting the machine would be fixed however each time there was another snag but it would get resolved. I haven't got a response to my last query on where the machine was and the machine was picked up around 4 weeks ago now, so I am beginning to get the feeling that either the list of incorrect diagnostics continues and perhaps I should have been told this from the start or something more complex. I remain positive.
GLR
Guy Le Ray-Cook's update30 Jun 2024, 17:29
Reviewer Update
Arnold from Cold and Hot turned this around and although it did take March to June to resolve, the Hello Peter review and the determination of Cold and Hot's Arnold meant that the machine came back fixed!