Worst services ever!!

Worst experience....I booked a voucher through hyperli. When I get to the appointment, I am told I need two towels to get the manicure and pedicure. No where in the voucher do they request this!! I then tell the receptionist that I can quickly go and fetch my towels at home since I stay close...and then she recommends that I reschedule or buy their own towels at a ridiculous fee. As the rescheduling was an option, I agree to reschedule for the next day. Then after leaving the spa, I received an sms saying I will have to pay R250 for cancellation. First of all, this is miscommunication on their side...and I am paying for a recommendation to solve their miscommunication. If I was not misled, I could have gone home and fetched the towel and be back in a few minutes as I stay close but clearly they see a need to rob paying customers to get them to pay more. I have since request a refund from Hyperli following such treatment and will DEFINITELY not recommend their services.