Worst experience

WORST EXPERIENCE, I AM FUMING. I BOOKED A DAY FOR MY FRIEND AND MYSELF TO ENJOY OURSELVES ON MY BIRTHDAY. I APPARENTLY SPOKE TO SOMEONE BY THE NAME OF JOSHLYN ON THE 10TH JUNE AND SHE CONFIRMED THE BOOKING FOR 15TH JUNE AT 1. AFTER PAYING R100 TO GET TO THE PLACE ALONE, THE PERSON AT THE COUNTER SAYS THERE IS NO BOOKING AND THEY FULLY BOOKED. THEY TOOK IT SO LIGHTLY AND SAID THERE'S NOTHING THEY CAN DO. THIS IS THE WORST BIRTHDAY I'VE HAD. THE THING THAT UPSETS ME THE MOST IS THE PERSON THAT I SPOKE TO AT RECEPTION. NO EMPATHY AT ALL.