Voucher that could not be redeemed

I have written of my experience with Coco Vogue Revive . the voucher was not used because of the worst service I have experienced, so the company doesn’t care if the client is unsatisfied they gain which is very sad .

I experienced a very disappointing experience with a voucher that my son purchased for me for Valentine’s Day as a gift at Coco Vogue Revive.

Upon arrival I was asked to fill out a form thereafter that consultant asked me for my towels which I told her I don’t have any towels and don’t see the details , I was in a lot of pain therefore my son bought me a voucher so I asked if I could reschedule and was told that I must can pay R225 to reschedule, what is the point of purchasing a voucher for R200 and paying R225 to reschedule and then paying a further R500 for two towels at R225 each which I needed then they suggested that if I bought towels from the nearest shopping centre being Tygervalley, which will result in me loosing out on the time of the massage example if it took me 45 minutes to get to the Mall purchase the towers and get back to the venue the remaining time will be the time I will continue with the massage which I think is not meeting the clients satisfaction .

Example: Inwould only have 10 mins remaining after calculating how long it would take me to walk as I don’t have a vehicle of which I was dropped off at from the massage place to the mall which would have 45mins to an hour to and from the massage place and this is a rough estimation , so what’s the point of the voucher and the voucher is valid until April 2025 so why out in a time period when you cannot satisfy your clients . This company shouldn’t even be on the wikideals list as a service provider because they cannot meet the clients needs or willing to help at all bad service .

I feel that the service at this place is terrible and unacceptable and the worst experience I have ever encountered , the manager refused to even meet me half way or suggesting a way forward .

I asked to speak to the owner unfortunately they told me she is not available and I cannot get her telephone number as this is not allowed so I asked can she called me and I was told they cannot promise me very unprofessional, so the owner wins at the end of the day and people like us unemployed don’t gain at all . The staff are clueless , I suggested that when the receptionist takes a call to confirm a booking they should remind the clients to bring their towel as not everyone reads the fine prints.

I will be notifying hello Peter of the experience I have encountered with this company.

I have attached the voucher and will never forget this experience with Coco Vogue Revive, I have a question so what happens to people like me that are not employee and cannot afford to purchase towels or pensioners I think that they do not value their customers.