Unprofessional and no customer service

To Whom It May Concern,

Subject: Formal Complaint and Refund Request – Voucher Purchased on 14 December 2025

I am writing to formally lodge a complaint regarding the unacceptable service I have experienced from Coco Vogue Beauty Bar. On Sunday, 14 December 2025, I purchased a voucher with the expectation of receiving professional and reliable service.

Since then, I have made multiple attempts to contact the establishment via both telephone and email. after a week of telephonic attempts I was avised to send an email as the lady couldnt even verify an available date and I was requested to send and email but To date, I have not received any response, acknowledgment, or assistance. This complete lack of communication is highly unprofessional and reflects extremely poorly on their standard of customer service.

Their failure to respond has caused significant inconvenience and dissatisfaction. As a result, I no longer wish to proceed with the service and hereby request a full refund of the voucher purchased on the above‑mentioned date.

For your reference, I have included below a copy of the email previously sent to Coco Vogue Beauty Bar, to which no reply has been provided.

I kindly request that this matter be addressed urgently and that my refund be processed promptly.

Thank you for your attention to this complaint. I look forward to your swift resolution.