The worst spa business ever!!

The experience was worse than expected. The booking process is the worst i have ever come across as it doesnt work properly and nobody responds to the chat box. The lady at the front desk has the worst attitude as she constantly argued with me when i raised the point that the chat system is not so efficient. She went on to say they have a 48 hr response time which is unheard of for a spa and very shocking!! To make it worse we were told to bring 2 towels each because they are eco friendly and there is no option to use their towels. Because we didnt have the towels we were forced to go and buy the towels at a nearby mall as they sell towels at very unreasonable prices - ******ion at its highest form!! If the owner of the spar is into making money by selling spa merch they better close the spa business down!