Terrible bokking experience

Title: Terrible booking experience and misleading information – requesting a refund We purchased a voucher on 20 December with the intention of making a booking for 6 people. On Sunday last week, we called to make a booking and were told that there was only space for 4 people. We were then advised to book for another day. We explained that we needed time to discuss an alternative date, but it is extremely difficult to get hold of anyone — you have to call many times before someone answers. Yesterday, while I was at work, a friend of mine called on my behalf and managed to speak to the manager, who reassured her that she would make space for 4 people and that I should call today (Sunday the 28th) to confirm. I called at 9am and spoke to a very rude lady named Roben, who told me there was availability at 3pm and that she would send me an email confirmation. After waiting two hours with no email, I called back, only to be told something completely different — that her manager said bookings must be made two days in advance