Such poor client service

This is really the worst Nailcare facility I've ever came across. They cancelled my appointment the first day and I had to reschedule when it suited them. I am working full-day, so re-arranging takes a lot of effort for me. Arrived, told that I had to have a towel (what decent beauty salon says you have to take your own towels). You can't rent a towel, need to buy one for a ridiculously expensive price. The only options they offer then is for you to go and buy one and then they will still help you, but they will deduct it from your treatment time. Not sure if you may reschedule (again), they did not offer. Their answers are very rehe****d which gives the idea that they often have unhappy clients. They don't offer solutions, but go out of their way to inconvenience clients even further. I've never come across such poor client service in the beauty industry. It is a disgrace for the industry.