**** service!

We had a very disappointing experience with Coco Vogue, which felt both unprofessional and *********.

We purchased a voucher through Hyperli and my husband called to make a booking. After struggling to get through and eventually speaking to an AI system, we assumed the booking was confirmed. However, when we arrived on Saturday at 10:00 for our scheduled appointment, we were told there was no record of our booking and were asked to return at 16:00. Considering the cost of petrol and the inconvenience, this was extremely frustrating and unacceptable.

While there, we encountered another couple who experienced the same issue. They had travelled all the way from Wellington and were told to come back the following week. This clearly shows a pattern of poor booking management.

We returned at 16:00 as instructed, only to be told by the manager that they were running 30 minutes late. We received a call at 15:56 informing us of this delay, which is unreasonable. A courtesy call at least an hour in advance would have been far more appropriate and respectful of our time.

Additionally, there seems to be a clear lack of communication between management and staff, as we were repeatedly asked basic questions such as whether we wanted a separate room, despite already being checked in. We then waited more than 30 minutes beyond the delayed time.

To make matters worse, the manager appeared more interested in my iPhone 17 than in resolving our concerns or improving our experience.

Overall, the service was disorganized, poorly managed, and highly unprofessional. We will not be returning and cannot recommend this establishment.